Legal

Terms & Conditions

These terms govern your use of the Verba Global Solutions website and the language services we provide. By using this site or engaging our services, you agree to them.

Last updated: February 2026

1. Acceptance of terms

By accessing this website, submitting a form or engaging Verba Global Solutions for interpretation, translation or localization services, you accept these terms in full. If you do not agree, please do not use the site or our services.

2. Our services

We provide over-the-phone interpretation, video remote interpretation, on-site interpretation, document translation, localization and related language solutions through qualified linguists. Service availability, language coverage and turnaround times are confirmed in writing for each engagement.

3. Quotes and pricing

Quotes issued through this website or by email are estimates based on the information you provide and remain valid for 30 days unless stated otherwise. Final pricing may change if the scope, volume, language pair, urgency or complexity of the work differs from the details supplied.

4. Bookings, cancellations and no-shows

Scheduled interpretation assignments should be cancelled or rescheduled with reasonable advance notice as agreed in your engagement terms. Late cancellations and no-shows may be charged at the booked rate to compensate the assigned linguist.

5. Client responsibilities

  • Provide accurate, complete and lawful source material and briefing information.
  • Supply reference material, glossaries or terminology where accuracy is critical.
  • Ensure you hold the rights necessary for us to process the content you submit.
  • Provide a suitable connection or venue for remote and on-site assignments.

6. Quality and revisions

We deliver work performed by qualified, experienced linguists and review it against professional standards. If you believe a translation contains an error, notify us within 14 days of delivery with specific details and we will review and correct genuine errors at no additional cost. Stylistic preference is not treated as an error.

7. Confidentiality

All client information, documents and assignment content are treated as confidential. Our linguists and staff are bound by confidentiality obligations and professional codes of ethics. Confidential information is disclosed only where required by law.

8. Applications and submitted materials

Resumes, CVs and application details submitted through our career page are used solely to evaluate candidates for interpreter, translator and related roles. Submission of an application does not create an offer, contract or guarantee of engagement.

9. Payment terms

Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice. We reserve the right to suspend work on overdue accounts and to charge reasonable costs of recovery permitted by law.

10. Intellectual property

You retain ownership of the source materials you provide. Rights in completed translations transfer to you upon full payment. All website content, branding, logos and design elements remain the property of Verba Global Solutions and may not be reproduced without written permission.

11. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising from a service is limited to the fees paid for that specific service. We are not liable for indirect, incidental or consequential loss, including loss of profit, business or data, or for delays caused by circumstances beyond our reasonable control.

12. Website use

You agree not to misuse this website, submit false or abusive content, attempt to gain unauthorised access, or interfere with its operation or security. We may block or remove submissions that breach these terms.

13. Changes to these terms

We may revise these terms from time to time. The current version published on this page applies to your use of the site and to new engagements from its publication date.